Last updated: March 2026

This Privacy Policy explains how Maple Grove Couture ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services (the “Services”).

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our Services.

Updates to This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect updates in our practices, operational changes, or legal requirements. When changes are made, the updated version will be posted on this page and the "Last updated" date will be revised.

We encourage visitors to review this policy periodically.

Information We Collect

To provide and improve our services, Maple Grove Couture may collect certain personal information depending on how you interact with our website.

Information You Provide

When you interact with our store, you may voluntarily provide information such as:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment confirmation information

• Order history and purchase details

• Messages sent to our customer support

This information is used to process orders and communicate with you regarding your purchases.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. This may include:

• Device type and browser information

• IP address

• Pages visited and browsing behavior

• Time spent on pages

• Referring websites or links

This data helps us understand how visitors use our website and allows us to improve the shopping experience.

Information from Third-Party Services

We may receive limited information from trusted partners who assist us in operating our store. These may include:

• Payment providers

• Shipping and logistics services

• Marketing platforms

• Analytics tools

• Our e-commerce platform provider (such as Shopify)

These providers only receive the information necessary to perform their services.

How We Use Your Information

The information we collect may be used for purposes such as:

• Processing and delivering orders

• Providing customer support

• Managing transactions and payments

• Improving website performance and user experience

• Sending important service updates

• Preventing fraud or unauthorized activity

• Meeting legal and regulatory obligations

Marketing Communications

From time to time, we may send promotional messages regarding new collections, seasonal offers, or special discounts.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and personalize your shopping experience.

Cookies allow us to remember your preferences and provide a smoother browsing experience. Most web browsers allow you to disable cookies through your browser settings if you prefer.

Please note that disabling cookies may affect certain website features.

Sharing of Information

We may share your information with trusted third parties when necessary to operate our business. These may include:

• Payment processors

• Shipping carriers and logistics partners

• Website hosting providers

• Marketing and analytics partners

We may also disclose information if required to comply with legal obligations or protect our business from fraud or misuse.

Maple Grove Couture does not sell your personal information.

Customer Reviews and Public Content

If you submit a review, comment, or other content publicly on our website, that information may be visible to other visitors. Please avoid sharing sensitive personal information in public submissions.

External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies separately.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so we can remove the information.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, maintaining records, and complying with legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your information

• Object to certain types of data processing

If you wish to exercise any of these rights, please contact us using the details below.

International Data Transfers

Because our website may be accessed internationally, your information may be processed or stored in countries outside your country of residence. We take reasonable steps to ensure your information remains protected.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

📩 info@maplegrovecouture.com
Maple Grove Couture
Vancouver, Canada