Shipping Policy

Shipping & Delivery Information

At Maple Grove Couture, we aim to make your shopping experience simple, reliable, and transparent. Below you can find important information about how we process and deliver your orders.

Order Processing Time

After placing your order, it usually takes 1–3 business days to prepare and process it. Most orders placed during weekdays are processed within 24 hours.

Orders placed on Friday evening, weekends, or holidays may require slightly more time to process.

Once your order has been prepared, it will be shipped to your delivery address.

Estimated Delivery Time

After processing, delivery typically takes 8–12 business days depending on your location.

Please keep in mind that delivery times may vary during:

  • Holiday seasons

  • High-demand periods

  • Unexpected courier delays

We always do our best to ensure your order arrives as quickly as possible.

How to Place an Order

Ordering from Maple Grove Couture is simple:

  1. Visit the product page of the item you wish to purchase

  2. Click “Add to Cart”

  3. Review your shopping cart

  4. Click “Proceed to Checkout”

  5. Enter your correct shipping details

  6. Select your preferred payment method

  7. Complete your order

Once your order has been placed successfully, you will receive a confirmation email with your order details.

Secure Payment Methods

To ensure safe and secure transactions, we offer several trusted payment options protected by SSL encryption, including:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • PayPal

  • Klarna (Buy now, pay later)

  • iDEAL

  • Sofort

  • EPS

  • Other locally supported payment gateways

All payments are securely processed to protect your personal and financial information.

Free Shipping

At Maple Grove Couture, we proudly offer free shipping on all orders.

There are no minimum purchase requirements and no hidden shipping costs. The price you see at checkout is the final price for your order.

Shipping Process

To provide our customers with competitive pricing and efficient logistics, orders may be shipped from one of our international partner warehouses.

This means that tracking updates may initially appear from an international location before the package continues to the final delivery destination.

Delivery times remain within the estimated timeframe mentioned above.

Delivery Delays

While we work with reliable shipping partners, certain circumstances may occasionally cause delays, including:

  • Customs processing

  • Courier service interruptions

  • Weather conditions

  • High shipping volumes

Once a package has been handed over to the shipping carrier, delivery timelines are managed by the courier service.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Tracking updates may take a few days to appear depending on the shipping carrier.

Need Assistance?

If you have any questions about your order or shipping, our support team is happy to assist you.

📩 info@maplegrovecouture.com
Maple Grove Couture
Vancouver, Canada